Dyepaintball12
Well-Known Member
My friend and I went to Vegas in January for fun with some friends and since we had played on the same team last year we both were valued guests in this casino.
Anyway he usually booked his offers through the casino call line but I gave him the name of my host since I found you can get better perks that way.
So my friend calls the host, books the offer in a nice suite. Then a week later he calls her up to get a limo from the airport and a bottle of champagne sent to his room when he arrives. No problem.
When he arrives at the hotel, the front desk agent says he is booked in a regular room. Since he had 3 guests he is not happy and says "No, I'm booked in a suite. Host A confirmed it." So the front desk worker calls the host's office, calls the host at home, and emails the host. No answer.
So at this point the front desk agent gives him 2 choices: 1) He can wait and not check-in until they reach the host, probably tomorrow or 2) Pay the extra $75 a night for the upgrade and try to figure it out later with the host.
He decides to front the money and meet with the host tomorrow. Its only $75 a night and he had played large amounts in the past right? So the next day he goes and talks to the host who says "Why did you upgrade your room?" and he explains that she promised him the suite and she says "Well after the fact it will be very hard for me to get this comped. You shouldn't have upgraded it without talking to me." "I couldn't get a hold of you and you said I had the suite!" "Okay, I will talk to my boss"
A day later he still had not heard from her, so he finds her at the hosts desk. She says she is still trying but since he had not played this trip she doesn't think she can do it. (he had NOT planned on playing this trip which I said would hurt him)
Anyway I suggest he go and talk to the Executive Host who is a very nice lady and he does. The Executive Host says it is up to the host to fix it but he explains how he was promised a suite and then ended up paying for it. So the host looks up his play and says "well you haven't played at all...". He responds with "I was not going to play until I get my suite comped like I was promised!" (It would be about a $150 comp)
The Executive Host says its so hard to comp after he already paid for it so she can't do it. I told him to threaten to never play there again and say he was going to move to the Aria or Bellagio.
She said she couldn't comp it.
He was pissed - I thought it was funny that they have us down as $300/bet players but since he didn't play this trip even the Host and Executive Host refused to cover his $75/night upgrade claiming it was "too hard after the fact".
Anyway he usually booked his offers through the casino call line but I gave him the name of my host since I found you can get better perks that way.
So my friend calls the host, books the offer in a nice suite. Then a week later he calls her up to get a limo from the airport and a bottle of champagne sent to his room when he arrives. No problem.
When he arrives at the hotel, the front desk agent says he is booked in a regular room. Since he had 3 guests he is not happy and says "No, I'm booked in a suite. Host A confirmed it." So the front desk worker calls the host's office, calls the host at home, and emails the host. No answer.
So at this point the front desk agent gives him 2 choices: 1) He can wait and not check-in until they reach the host, probably tomorrow or 2) Pay the extra $75 a night for the upgrade and try to figure it out later with the host.
He decides to front the money and meet with the host tomorrow. Its only $75 a night and he had played large amounts in the past right? So the next day he goes and talks to the host who says "Why did you upgrade your room?" and he explains that she promised him the suite and she says "Well after the fact it will be very hard for me to get this comped. You shouldn't have upgraded it without talking to me." "I couldn't get a hold of you and you said I had the suite!" "Okay, I will talk to my boss"
A day later he still had not heard from her, so he finds her at the hosts desk. She says she is still trying but since he had not played this trip she doesn't think she can do it. (he had NOT planned on playing this trip which I said would hurt him)
Anyway I suggest he go and talk to the Executive Host who is a very nice lady and he does. The Executive Host says it is up to the host to fix it but he explains how he was promised a suite and then ended up paying for it. So the host looks up his play and says "well you haven't played at all...". He responds with "I was not going to play until I get my suite comped like I was promised!" (It would be about a $150 comp)
The Executive Host says its so hard to comp after he already paid for it so she can't do it. I told him to threaten to never play there again and say he was going to move to the Aria or Bellagio.
She said she couldn't comp it.
He was pissed - I thought it was funny that they have us down as $300/bet players but since he didn't play this trip even the Host and Executive Host refused to cover his $75/night upgrade claiming it was "too hard after the fact".
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