This is the rare occasion when the Question of the Day isn’t exactly a question, but rather an Explanation of the Day. It comes courtesy of our deep-throat casino manager, (a k a) Arnie Rothstein, who has gone to the trouble to qualify the statement about surveillance departments sharing information.
Take it, Arnie.
The big chain-casino surveillance departments do share information. In fact, they share all their internal reports, plus photographs of suspects and big players. The danger in such practices has bitten these big casino chains in the butt more than once.
It’s not unusual for casino surveillance to "misdiagnose" merely good solid basic strategy players as card counters and have them removed from the pit (and banned from all that corporation’s casinos). In some instances, these players are even evicted immediately from their rooms.
Though I have no axe to grind with surveillance personnel, it’s a well-known fact within casino-industry upper management that a good percentage of these employees are not properly trained. Thus, they lack the skills to make a judgment as to whether a player is merely lucky or is a professional card counter or advantage player.
Casino customers should understand that the casino property’s general manager does not manage the surveillance department. Instead, it’s wholly operated by a surveillance director. And this is where the lack of control comes into play. The surveillance-department head is forced to rely on and react to information he or she receives from outside sources, such as the Surveillance Information Network (SIN), Tourist Information Alerts, International Casino Surveillance Network (ICSN), the famous Vegas-based detective agency, the biometric facial-recognition programs (that our nation’s armed forces, airport security, FBI, etc. don’t use because … well, you figure it out), surveillance employees with little or no experience, and internal/inter-office reports disseminated via intranet connection to all corporate properties. No matter where the information comes from and who signed off on the report, everything is shared (often against the surveillance director’s wishes) with other properties' casino surveillance departments, due to the friend-of-a-friend syndrome.
Almost every casino surveillance department has some sort of list with photos that was compiled using questionable information due to the actions of a zealous surveillance employee, who either truly believed in what he reported or was just looking for a pat on the back from his supervisor. It’s my belief that the "famous detective agency" has recently, whether by sanction or common sense, reached out to some of its more trusted sources in order to verify that a large portion of the information it once peddled and considered factual is just that: factual. I predict that the so-called "black books" of this detective agency will be getting much thinner as many questionable entries, who were misdiagnosed (by inexperienced surveillance employees) or convicted by association (playing on a table that was merely visited by a suspected advantage player or leaving the casino via the same exit of a suspected advantage player), are weeded out.
That said, I feel compelled to add that most surveillance employees are honest and decent people who work in less-than-human conditions (dark, dingy, and cramped rooms) and are the most underpaid and least respected people on the casino payroll. Most surveillance employees come to the department with casino experience from working in other departments, such as slots, security, engineering, etc., and bring something of value to the surveillance-employee pool. It’s the lack of adequate training that bedevils the surveillance systems.
Most casino general managers don’t give the surveillance department much respect. For this reason, surveillance directors don’t get their requested annual budgets approved and therefore can’t afford to train their employees. This forces the surveillance employees to fend for themselves and to seek training on their own time. It’s hard to work eight hours a day, then take two- to four-hour classes, while also trying to raise a family. And then there’s the cost of the schooling, books, gas, etc.
I’ve only skimmed the surface here (due to space constrictions), but here’s a parting summation: All information and photographs gathered by a casino’s surveillance department are (sooner than later) shared with every casino, both nationally and internationally.