aslan
Well-Known Member
I find it hilarious, mainly I suppose because it makes me say, "I'm not the only one!" I still deal with Sears in that I have all my appliances under Sears warranties (you don't have to buy them at Sears). I have saved a ton over the years with their warranty service. And if they can't fix it, they're required to replace the appliance (unless the problem is simply cosmetic (like the front of the unit fell off and they don't make them anymore. lol) I have a washer and dryer that are at least 20 years old under the warranty. Somehow they keep coming out, doing the repairs and everything keeps running.Kasi said:Well, basically, I agree with you 100%.
I negelected to mention I was going to take advantage of a Sears appliance sale that weekend wherein I counld get free delivery and installation, with removal of old machine too noless, but, although I had a Sears card with an expiration date of 5 months from now, they refused to take it over the internet. With 45 minutes left before the internet "sale" ends I called some 800 credit card number and was told my balance was zero. Tried again and refused again. Called some other number and finally was told they had cancellled the card because I hadn't used it frquently enough. I asked if they had notified me when they cancelled the card but they said their policy was not to send out a notice every time they did that or it would cost too much.
Sure, I asked why they told me the card had a zero balance when I phoned as opposed to saying "card cancelled" but they didn't know why. I even asked why not just wait 5 months and not mail me another card if I wasn't using it enough. They didn't know why they didn't choose that option either.
Then they told me I could always just apply for another credit card after I had asked "can you just re-instate this card now" and they said, of course, of course not.
So I told them, I will never set foot in a Sears store again and he thanked me and asked me if he had answered all my questions satisfactorally and had given good service. I told him, yes indeed he had.
So, I went to Lowe's and used a regular credit card. Saved me $100 too. Until I had to rent a U-Haul to pick it up since it wouldn't fit in my fancy Buick Century.
Cancelled (opted-out) of all my Sears e-mails but I'm still getting them, the b*stards.
But I have to face facts, I am not what one calls a "handy-man". I don't mind minor injuries, they're expected, I just hope, even when just hanging a picture, I don't have to replace the wall.
Been there, done that :grin:
But, taking that extra $1, still bugs me. It has to factor in somewhere, don't you think?
I tried to rationalize that 4 times in the last few years I had bought a 4-lightbulb pack and the 4th lightbulb I used didn't work right out of the pack.
I let it go. I rationalized a couple times I came home without something I had bought on the receipt - apparently they failed to pack it. So maybe I was entitled to that extra $1 after-all.
I don't know - be careful out there :grin:
I just had a run in with one of my banks, Wachovia. I am trustee for several trust accounts and I pay certain expenses out of one of the accounts. At the end of the year their auditors kicked checks I had written into the overdraft credit card account even though I had sufficient funds in the account. I didn't catch it for a couple of months and when I asked them, they said that the auditors did not think that checks should be written on a trust account. I talked with them, I sent letters, and to no avail. I did manage to get the overdraft fees removed, but not interest and late fees on the credit card account. I told them I write hundreds of checks each year on the trust account (which is a bona fide trust account and has no restrictions on it) and that they had no business charging them to the overdraft account, especially without even notifying me. They ignored my argument. So I asked the bank to pay off the credit card account in full from my other accounts and cancel the account. A few month's later I got anotherbill for interest and late fees. They said that when the bank paid off my account they failed to pay off charges that were applied at month end, so I ended up paying another $52. To top it all off, I discovered that they had sent the information to the credit bureaus so that I had a bad mark on my otherwise perfect credit rating. I sent a letter disputing their doing this. They said it was policy and ignored my arguments. So now I am sending them a letter to inform them that I am filing a complaint with the Better Business Bureau, so that at least there will be a bad mark where it belongs, against them. I am also sending copies of the letters to Wells Fargo who just bought them out. What a complete pain in the @ss.
Maybe I'll stop shopping at Sears, too. Last time I went in there they had hardly any stock in inventory in the areas I was shopping. They're steadily going down the tubes.