For me the reasons for not liking CSM are:
- Like it was said, potential malfunctions (casinos regularly refuse to pay multi million jackpots due to malfunctions, so yes in all sort of machines, there is a potential malfunction)
- Speed of game, CSM’s are very fast and I’d rather be chatting with other players when the dealer is hand shuffling the decks – increases the fun, reduces the house edge dollars
- Big black box, I just don’t trust it. Call it the history of Vegas, or me playing at NA casinos most of the time, I just don’t like to trust a casino. There are tremendous amount of cases, where dealer mispays, and although they seem to be unintentional, who can prove it? And I’ve read a lot of cases where people counted more small cards than there should be etc. These types of things can still occur in hand shuffled games, but it’s much easier to catch compared to a CSM. Also, in a couple instances, when I asked, NA casinos refused to lay the new cards on the felt face up. I asked why and they shut me up by saying that it’s their policy. An organization that provides its patrons with free booze, aromatic scents, mood lighting, bad playing advice, and hot dealer/crappy rule combination with one certain goal “to part the customers with their money as quickly as possible” doesn’t create much trust in my heart for it.
- Preferential shuffle, some dealers put the cards back into CSM right away, some wait for a couple hands. It’s regular most of the time, but sometimes I noticed that after a lot of face cards are out, they wait for a while to put them back in (and the opposite with a lot of small cards out). Although I cannot prove, I don’t like the idea of preferential treatment. If it was a rule to feed the machine after every single hand, maybe this can be prevented. This is also a reason for me to avoid double deck pitch game at one of my local NA casinos. They seem to put the smartest dealers there, who immediately sense that the deck got hotter and they shuffle right away (they don’t use a cut card like they do in a shoe game).