Yes, but it has nothing to do with the downturn
Cardcounter said:
Most people go gambling to have a good time and a dealer with a flat personailty doesn't help people to stay. A lot of the casinos think there product is the chance to win money. That is only half of there product the other half is the personailty and the way the dealers treat their customers. When the casinos cut their employee wages or only pay them the minimum wage and say that they are replacable at a moments notice they issolate their dealers make them feel bad. This translates to customers when they are the table the customers who are at the table play fewer hands and leave the table sooner.
Casinos treat their players terribly. Casinos in turn treat their employees just as poorly or worse, but this was how these casinos treated everyone during the gaming boom also. Sure good treatment from dealers will keep some players playing longer but first and most importantly you must get them in the door and that is the current problem of casinos.
Add to this that for years in Vegas the aim of the execs has been away from the games and towards the room rates, shows, restaurants, conventions etc. So the hardcore gambler might have found the travel, room and food rate and other things making Vegas less attractive especially when some tribe built a casino within a hour of his house. The games may not be as good at this Indian Casino but for a pure gambler, the cut in other expenses may make it worth it.
For Northern Nevada (where you are located) the problem existed before the downturn. Reno/Tahoe is just not enough of a vacation or business destination to overcome the beating they are taking from Indian places in California, especially when it is the drive in traffic from California that they depend upon.
Add another thing. Going for your own tokes as compared to pooling. Not all California casinos go for their own but most do. This has resulted in some of the biggest toke houses in California being dominated by dealers with real personality, many of whom came from Nevada or other gambling areas but were tired of sharing their tokes with what you call lumps in your business. They take some personal interest in their regulars and since most CA casinos can be looked at as somewhat locals casinos, they might be neighbors. They either would like to see players win or put on a very good act because they know their toke box belongs to them. And you know what! They are treated probably worse by their bosses than you are in Nevada because currently they are not working really in the U.S. but on tribal land with legal complaints only resolved in tribal courts.
So, if your casino treats you like ****. Quit, go into a different business or if you think you got the personality go to a keep your own joint, but there is a better chance of casinos treating their players better (comps, better games or other incentives to come) than treating their employees like human beings.
Of course, most dealers are not qualified to make more or as much money in another field and have set themselves up in a lifestyle where they can not afford a cut in income, so they put up with everything and just shut up and deal.
Finally, when business is crap, what you are mostly left with is your core customers. In this case addicted gamblers. The vacation and convention person whose spending in all areas of the hotels in Vegas, who made the latest boom, are now having their numbers reduced seriously. In Northern Nevada they were never there but the core is being effected by California casinos. What I see for your area is that it will continue to take serious financial hits and if the economy turns around it will get the smallest and latest boost.
My advice: Move on with your life
ihate17
